Refund Policy

At Nyzento, we are committed to your satisfaction and educational success. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our online courses and educational services.

1. 14-Day Money-Back Guarantee

1.1 Standard Refund Window

For most courses, we offer a 14-day money-back guarantee from the date of enrollment. This allows you to:

• Explore course content and materials
• Evaluate if the course meets your learning objectives
• Assess the quality and relevance of instruction
• Determine if the course pace and format suit your needs
• Request a full refund if the course doesn't meet your expectations

1.2 Eligibility Criteria

To qualify for the 14-day money-back guarantee, you must:

• Submit your refund request within 14 calendar days of enrollment
• Have accessed less than 30% of course content
• Not have downloaded more than 3 course resources or materials
• Not have completed and submitted course assignments or projects
• Not have received a certificate of completion
• Follow the proper refund request procedure (outlined below)

1.3 What's Covered

The money-back guarantee covers:

• Full course enrollment fees
• Any applicable taxes paid
• Individual course purchases
• Multi-course bundle purchases (subject to usage limits)

2. Exceptions and Non-Refundable Items

2.1 Non-Refundable Courses and Services

The following are NOT eligible for refunds:

• Completed Courses: Courses where you have accessed more than 30% of content
• Promotional Offers: Courses purchased during special promotions or at discounted rates (unless otherwise stated)
• Free Courses: Complimentary or free courses (no purchase to refund)
• Subscription Renewals: After the first month of a subscription service
• Downloadable Resources: Standalone downloadable materials or templates
• Live Sessions: One-time webinars or live coaching sessions already attended
• Expired Access: Refund requests made after course access has expired

2.2 Special Program Refund Terms

Program Type	Refund Window	Conditions
Standard Courses	14 days	Less than 30% completion
Premium Programs	30 days	Less than 20% completion
Subscription Services	14 days (first month only)	Limited usage
Career Bundles	30 days	Maximum 1 course started
Corporate Training	Custom terms	Per agreement

2.3 Late Refund Requests

Refund requests submitted after the applicable refund window will be evaluated on a case-by-case basis. We may grant exceptions for:

• Technical issues preventing course access (must be reported promptly)
• Medical emergencies with supporting documentation
• Documented extenuating circumstances
• Significant course content errors or misrepresentations

3. How to Request a Refund

3.1 Required Information

When requesting a refund, please provide:

• Personal Details: Full name, email address, phone number
• Order Information: Order number, purchase date, course name(s)
• Payment Details: Last 4 digits of payment method used
• Reason: Brief explanation of why you're requesting a refund
• Feedback: (Optional) Suggestions for improvement

3.2 Important Notes

• Incomplete refund requests may delay processing
• Fraudulent or abusive refund requests will be denied
• We reserve the right to request additional information
• All refund decisions are final

4. Refund Processing

4.1 Processing Timeline

Once your refund is approved:

• Review: 2-3 business days for request evaluation
• Approval: Email notification sent within 24 hours of approval
• Processing: 5-10 business days to process refund
• Bank Processing: Additional 3-5 business days for funds to appear in your account

4.2 Refund Methods

Refunds are issued to the original payment method:

• Credit/Debit Card: Refunded to the card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating bank account
• Other Methods: Contact support for alternative arrangements if original method is unavailable

4.3 Partial Refunds

In certain circumstances, partial refunds may be offered:

• For multi-course bundles where only some courses have been accessed
• When subscription cancellation occurs mid-billing period
• For promotional purchases with partial usage
• As a gesture of goodwill for specific situations

4.4 Account Access After Refund

Once a refund is processed:

• Your access to the refunded course(s) will be immediately revoked
• Downloaded materials must be deleted (honor system)
• Course progress and certificates will be removed
• You may not re-enroll in the same course for 90 days

5. Subscription Services

5.1 Monthly Subscriptions

For monthly subscription services:

• First Month: 14-day refund period from initial subscription
• Subsequent Months: No refunds; cancel anytime before next billing cycle
• Cancellation: Takes effect at the end of current billing period
• Reactivation: Can reactivate subscription anytime

5.2 Annual Subscriptions

For annual subscription services:

• Refund Window: 30 days from purchase date
• Usage Limit: Less than 10% of annual content accessed
• Prorated Refunds: Available after 30 days based on remaining months (minus usage)
• Automatic Renewal: Can disable auto-renewal anytime; refund for current period follows standard policy

6. Bundle and Package Purchases

6.1 Multi-Course Bundles

For course bundle purchases:

• Refund available within 30 days if less than 1 course has been started
• If 1 course started: Partial refund for remaining courses minus discount
• If 2+ courses started: No refund available; follow individual course policies
• Bundle discount is forfeited for partial refunds

6.2 Career Pathways

For comprehensive career pathway programs:

• 30-day evaluation period from enrollment
• Maximum 20% of content accessed for full refund
• Milestone-based partial refunds available (prorated by module)
• Mentorship hours are non-refundable if sessions attended

7. Technical Issues and Course Quality

7.1 Technical Problems

If you experience technical issues:

• Contact support immediately at [email protected]
• We will work to resolve issues within 48 hours
• If unresolved after reasonable attempts, full refund available
• Technical issues must be reported within 7 days of occurrence

7.2 Course Quality Concerns

If course content doesn't match description or has quality issues:

• Report concerns to [email protected] with specific details
• We will investigate and respond within 3 business days
• Refunds or course corrections will be offered as appropriate
• Your feedback helps us maintain high standards

8. Special Circumstances

8.1 Medical or Emergency Situations

We understand that life happens. For documented emergencies:

• Medical emergencies (with doctor's note)
• Family emergencies or bereavement
• Military deployment
• Natural disasters or force majeure events

Contact us at [email protected] with documentation, and we'll work with you on:

• Extended access to course materials
• Transfer to future course session
• Refund or partial refund as appropriate
• Flexible payment arrangements

8.2 Corporate and Bulk Purchases

Corporate training and bulk enrollment refunds are handled differently:

• Governed by separate corporate agreement terms
• Typically 30-60 day evaluation periods
• Prorated refunds based on employee usage
• Dedicated account manager for resolution

9. Refund Abuse Prevention

9.1 Fair Use Policy

To maintain quality service for all students, we monitor for refund abuse:

• Excessive refund requests (more than 2 in 12 months) may result in account review
• Patterns suggesting content theft (accessing majority of course before refund) will be investigated
• Fraudulent claims or false information may result in account termination
• We reserve the right to deny future enrollments for abuse patterns

9.2 Consequences of Abuse

Refund abuse may result in:

• Denial of current and future refund requests
• Account suspension or permanent ban
• Legal action for fraudulent activity
• Reporting to payment processors and authorities

10. Chargebacks and Disputes

10.1 Before Filing a Chargeback

Please contact us first. Chargebacks hurt small businesses and can be resolved directly:

• We're committed to fair resolution of all disputes
• Direct refund requests are processed faster than chargebacks
• Chargebacks incur fees that we'd rather invest in our students
• We can often provide solutions beyond just refunds

10.2 Chargeback Consequences

If you file a chargeback without contacting us:

• Your account will be immediately suspended pending investigation
• We will contest unwarranted chargebacks with documentation
• Account may be permanently closed if chargeback is deemed fraudulent
• Outstanding balances may be sent to collections

11. Currency and Exchange Rates

For international transactions:

• Refunds are processed in the original transaction currency
• Exchange rate fluctuations between purchase and refund are not our responsibility
• Currency conversion fees charged by your bank are non-refundable
• We do not compensate for exchange rate differences

12. Taxes and Fees

12.1 Tax Refunds

• Applicable VAT or sales taxes will be refunded along with course fees
• You may need to reconcile tax refunds with your local tax authority
• Tax receipts and refund documentation will be provided

12.2 Transaction Fees

• Payment processing fees are generally non-refundable
• International transaction fees are not refundable
• Wire transfer fees (if applicable) are non-refundable

13. Contact Information for Refunds

14. Updates to This Policy

We may update this Refund Policy from time to time. When we make changes:

• The "Last Updated" date will be revised
• Material changes will be communicated via email
• Changes do not affect refunds for purchases made before the change
• Continued use of services after changes constitutes acceptance

15. Questions and Support

We're here to help! If you have questions about:

• Whether your situation qualifies for a refund
• The refund request process
• Timeline for refund processing
• Alternative solutions to refunds
• Any other concerns

Please don't hesitate to contact our support team. We're committed to student satisfaction and will work with you to find a fair solution.

Disclaimer: This refund policy is subject to applicable consumer protection laws in your jurisdiction. Nothing in this policy limits your statutory rights as a consumer. If you are located in the EU, you may have additional rights under EU consumer protection directives.

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